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How to complain
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How to lodge a complaint with the Office of Ombudsman

The Ombudsman of the Republic of Rwanda may investigate any action taken in the exercise of administrative functions of government departments or authorities and Private institutions, where a citizen or a resident claims to have sustained injustice as a result of a mal-administrative act. The Ombudsman can also investigate administrative action on his own where he considers that some person as a result of the action may have suffered injustice.

Complaints of injustice are lodged in five ways:

  1. The first way of lodging a complaint of injustice to the Office is where citizens come to the Office in Kigali city and meet with the Officers who receive their complaints. This activity is done every day working hours from 7 am to 5 pm ;
  1. The second way is done through writing to the Chief Ombudsman submitting your complaint. Complaints can be made in writing by any member of the public, a group of people, a company, or by one person on behalf of another person;
  1. The third way is through outreach program where Officers go on field to receive complaint;
  1. The fourth way is using free toll lines and email.

Our toll free line is 199

Email adress: ombudsinfo@ombudsman.gov.rw

The fifth way is through this website on complaint section and you click on complain online


 
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