Monday 18 th March 2013, The Office of the Ombudsman launched the anti injustice week in Gakenke District. From 18 th to 22 nd March the staff of the Office of the Ombudsman will be in Gakenke District in different cells to receive complaints and to sensitize citizens on the functioning of the Office of the Ombudsman and from 25th to 29th March 2013 it will be the turn of Karongi District.
In her opening remarks, Mrs. Cyanzayire Aloysie, the Chief Ombudsman called upon Gakenke citizens to always bring their problems to the local authorities before bringing them to the Office of the Ombudsman; she reminded them that they have to play a key role in fighting injustice.
This program is the easiest way to find solutions for complaints because they are analyzed at the grass root level in the presence of the local leaders and all concerned citizens. The anti injustice week aims at facilitating complainants by avoiding long journeys and spending money for transport to the Office of the Ombudsman
The table below shows how complaints have been solved in previous anti injustice week.
|Districts||Total of complaints received||Solved||Transferred to concerned institutions|
In the anti injustice week, every complainant who doesn’t have an email address, the Office of Ombudsman helps him/her to create it in order to facilitate him/her sending the complaints to the Office or receive easily the conclusion on the complaints brought to the Office of the Ombudsman.
In the Anti injustice week, every District is given one week where staff of the Office of the Ombudsman receive complaints and sensitize population.